Hardware and application maintenance is critical to keep your systems running. Puffin technologies well trained and experienced support team is available 24x7 to support your needs for continuous system availability. Our single source support service is designed to help keep your multivendor environment operating at peak performance. We service and maintain all your malfunctioning hardware and monitor all applications to ensure your systems are up-to-date and functioning smoothly.
Puffin Technologies also take Annual Maintenance Contracts to provide you the support around the clock. We offer experienced technicians, extensive solutions and flexible service level options to meet your specific business needs.
Our Site Services & Offerings
Computer Maintenance & Repairs
Trouble Shooting of Hardware and Software
Networking & Structured Cabling
Software Installation & Configuration
Hardware Sales & Services
Local and Online Support
Overall Low Cost
High Quality Maintenance
Reliable & Fast Response
Excellent Engineering Skills
Guaranteed Response Times
Full Service Level Agreement
PUFFIN Technologies can provide a complete range of support options, from a basic help desk to a full proactive monitoring service using advanced predictive tools to anticipate and react proactively to resolve problems as soon as they arise. We offer our various support services in a variety of formats to suit your needs and requirements, including anything from ad-hoc technical support to full maintenance contracts for your server farms.
For Servers, the following modules are taken care – Hardware & Software support, Help desk, Pre & Post installation, Cluster & Proactive services.
For Storage Services, the following modules are taken care – Storage Architecture and Design, Implementation and Management
For Data Protection services, the following modules are taken care – Backup & Recovery solution design, Implementation & Proactive services.
Annual Maintenance Contracts (AMC)
PUFFIN Technologies provide a comprehensive Annual Maintenance Program that provides our customers with a peace of mind, knowing that they are in the safe and professional hands of our network engineers and system engineers. For an Affordable annual fee, all components of their network inclusive of all computer systems and peripherals will be protected against all breakdowns and malfunctions. With the support of technical expertise from our on-site technical team, network and system engineers, all their computing equipment will be kept at optimal performance throughout the year.
Onsite Service & Support
Once agreed on the AMC contract, Our technician will come down to your location for servicing the machine/issues or components. He will diagnose the problem and fixes it as soon as possible, if required he will replace the components subject to the availability.